You’ve got questions, we have answers! If you can’t find what you are looking for below, please contact us via the enquiry form on our Contact Us page.
I am a vegan/vegetarian/have allergies. Will there be options available to me?
YES! We make every effort to accommodate people from all walks of life, with any special dietary restrictions.
Can’t eat pork? No worries! Tummy doesn’t like gluten? Not a problem! Don’t eat furry critters? That’s cool!
Our incredible venues will make something special just for you so that you can enjoy yourself and leave the tour just as full as your friends!
I am only planning to have 1 drink so would like to drive. Where should I park?
There is a wide selection of parking available both free and paid.
The week of your tour, we will shoot through a reminder email which will have instructions on where to park that include maps.
Still not sure? Give your tour guide a call! Their mobile number is in your confirmation email.
Can I just show up, or do I need to make a booking?
Sorry but bookings are absolutely essential.
Part of the reason we can go to such great venues is because we let them know who’s coming in advance so they can prepare for our arrival. Our tour guides also don’t have the capacity to receive payments. All transactions must be done online in our secure booking engine.
You say rain or shine, but what about days above 40 degrees or during torrential rain?
For the safety of our guests and our guides, during extreme weather conditions the tours will be cancelled.
We will notify you at last 48 hours prior to cancelling any tours. At this point you will have the option of either a refund or to reschedule at a different date. We will also send you a special offer to help make up for the inconvenience.
I use a mobility scooter or wheelchair, can I still come on the tour?
Please just make sure that you contact us before booking though. This way we can ensure we visit accessible venues, and that the tables at each venue are set appropriately.
Eat The Street is for everyone, so please come and join the fun!
Our babysitter cancelled. Can I bring the bub along in a pram?
All of our tours are 18+ and many of our venues are too small to accommodate our group and a pram. For these reasons we do ask that you make alternate arrangements. Also, even on the brunch tour we go to bars and as such cannot accommodate children.
If your son or daughter is over the age of 15 and keen to come along, please give us a call as we and the venues are able to make arrangements in these cases.
I booked on a day that I can no longer attend on. Can I get a refund?
Depending on how soon your scheduled tour is, yes.
We offer a full refund, not including the booking fees, on all tours as long as we are notified at least 2 weeks prior to the original scheduled date. After that we offer partial refunds or offer credit to be used on another tour.
Any cancellation within 48 hours of the tour start time will not receive a credit or a refund.
What is the minimum and maximum group size for private tours?
Our private tours are very flexible as we are designing the tour just for you and your group. We don’t have a minimum group size, but the base cost is $527 which covers 6 guests + a $50 booking fee.
As far as a maximum group size goes, this really will be determined on the type of venues you want to visit. We are happy to host groups of 6 - 35 on our private tours. Groups larger than this can be accommodated by running 2 separate groups that all regather at the final venue.
How do the gift certificates work?
If you are looking to purchase a gift certificate, hit the Buy Now button under Gift Vouchers on the Book A Tour page.
Once you have made your purchase, you can download a gift voucher to print and fill in. We can also customise the gift certificate by adding a picture and personal message. Just shoot through an email with the voucher codes, message and a picture. We can normally design and send these with a same day turn around.
To redeem your gift simply enter your voucher code at the time of booking. All gift vouchers are valid for 12 months from the date of purchase. If you have any questions of concerns don't hesitate to get in touch via the Contact Us page!